Return & Exchange Policy

Thank you for shopping with TT Shop. We stand behind our products and want you to be completely satisfied. Please review our policy below carefully.

1. Returns & Exchange Eligibility:

We accept returns and exchanges on most items purchased within 30 days from the date of delivery.

To be eligible for a return or exchange, items must be:

• Unused: In their original condition.
• Unwashed/Unworn: Where applicable (e.g., apparel, linens).
• Complete: With all original tags, labels, and packaging intact.
• In Resellable Condition: Free from damage, stains, odors, or alterations.

A valid proof of purchase (order number, receipt) is required.

2. Non-Returnable & Non-Exchangeable Items:

For safety and hygiene reasons, the following items are typically FINAL SALE and cannot be returned or exchanged unless defective upon arrival:

• Consumables: Food, beverages, vitamins, supplements, cosmetics, skincare products.
• Personal Care Items: Underwear, hosiery, earrings (for piercings).
• Hazardous Materials: Cleaning chemicals, aerosols.
• Opened Software/Media: DVDs, CDs, software, electronic downloads.
• Items Shipped Internationally: Due to logistics/customs, these are FINAL SALE unless damaged or defective (see Section 6).
• Discounted/Sale Items: Marked as “Final Sale,” “Clearance,” etc.
• Personalized/Custom-Made Items.

3. Initiating a Return or Exchange:

Step 1: Contact our Customer Support team BEFORE sending anything back.

Email: support@tiktokalternative.org
Please provide your Order Number, the Item(s) you wish to return/exchange, and the Reason.

Step 2: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions. Returns without a valid RMA will not be accepted.

4. Return Shipping Process & Costs (US Customers ONLY):

Once your return is approved and you receive an RMA:

• Pack: Securely package the item(s) in original packaging. Include your order confirmation or receipt.
• Label: Clearly write the RMA number on the outside of the package.
• Ship: Mail to the following address:

TT Shop Returns
[RMA Number]
105 Clearview Drive
Denver, CO 80014

Shipping Costs: The customer is responsible for return shipping. We recommend using a trackable shipping service and insurance for valuable items. Original shipping fees are non-refundable.

5. Processing Refunds & Exchanges:

• Processing Time: Please allow 7–14 business days after the return arrives at our warehouse.
• Refunds: After inspection, approved refunds will be processed to the original payment method within 3–5 business days. Additional time may be needed by your bank to post the refund.
• Refunds exclude original shipping fees and may be reduced by any damage or missing components.
• Exchanges: Subject to availability. If the requested item is unavailable, a refund will be issued instead. Price differences will be adjusted accordingly.

6. Damaged, Defective, or Incorrect Items:

Contact Us Immediately: If you receive a damaged, defective, or incorrect item, email support@tiktokalternative.org within 48 hours of delivery. Please include your order number and photos if possible.

Resolution: We will evaluate the issue and may offer replacements (if available) or a refund, including any original shipping charges. For US customers, a prepaid return shipping label may be provided if applicable.

Safety Notice: For electrical items showing signs of damage (e.g., melted plastic, burned odors), do not use them. Contact us for resolution.

7. Late or Missing Refunds:

• Check your bank or credit card account.
• Contact your bank or card issuer—processing times may vary.
• If unresolved, contact us at support@tiktokalternative.org.

8. Contact Information:

For all return and exchange inquiries:

Email: support@tiktokalternative.org
Hours: Monday – Friday, 9:00 AM – 5:00 PM MST